Can I change or cancel my order?

Yes, in many cases we can help you change or cancel your order, provided it has not already been dispatched.

Contact our customer service team as soon as possible if you want to make a change.

Can I change my order?

If your order has not yet been dispatched, we can explore the possibility of changing items or quantities, for example.

Whether changes can be made depends on how far the order has progressed through processing.

Can I cancel my order?

If your order has not been dispatched, we can normally help you cancel it.

If the order has already been dispatched, we cannot guarantee that it can be stopped. However, you can contact us for help with the next steps for a possible return.

What happens to my payment?

If your order is cancelled, the payment is handled according to the payment method you used for the purchase.

If you have already paid, the amount is refunded in accordance with the applicable payment terms. If you selected invoice payment or instalments, the payment is adjusted when the cancellation is processed.

How can I get help?

Contact our customer service team and provide:

• Your order number.

• Details of what you want to change or cancel.

The sooner you contact us, the better the chance that we can help before the order is dispatched.