Have you received my payment?

When you shop at BRL Electronics, your payment is handled through our payment partner Kustom, which offers several payment options. This means we do not administer payments, invoices or any reservations ourselves.

If you are unsure whether your payment has gone through, we recommend starting by checking your order under My Account. There you can see whether your order has been registered.

Please note that a registered order does not always mean the payment has been completed. Depending on the payment method, the amount may, for example, be reserved in your account without having been debited yet.

Do you have questions about your payment?
For questions about payment status, invoices or reservations, we recommend first contacting the payment provider handling your purchase.

If money has been debited from your account but you cannot find an order under My Account, please contact our customer service team so we can help you investigate what has happened.