How do I cancel or change my order?

If you want to cancel your order, you need to contact our customer service team as soon as possible. We will help you check whether it is still possible to cancel the order.

If you want to change something in your order, we recommend requesting a cancellation and then placing a new order with the correct details or items.

Please note: We cannot guarantee that an order can be cancelled, even if it is not yet shown as dispatched under My Account. Your order may already be being processed or packed in our warehouse and may therefore no longer be possible to stop.

If the order can no longer be cancelled, our standard returns policy applies.

Contact our customer service team as soon as possible if you want to cancel or change your order.

If your purchase was made in one of our physical stores, please contact that store directly.