How do I make an accidental damage claim?

If your product has been damaged and you have taken out BRL Electronics’ accidental damage cover, contact the store where you bought the product.

Here is what to do:

1. Contact the store as soon as possible after the damage occurs, and no later than within 14 days.

2. Have your receipt or proof of purchase ready so we can check your accidental damage cover.

3. Describe what happened and how the product was damaged.

4. The store will help you with your claim and assess whether the damage is covered.

What happens after I make a claim?
If the damage is covered, we will check whether the product can be repaired or needs to be replaced with an equivalent product.

The following excess charges apply to approved claims:

• Repairs: SEK 200 per incident.

• Product replacement: 15% of the product’s value.

If the product is replaced with a new one, the original accidental damage cover ends.

For full information, please refer to our accidental damage cover terms.