I have not received an order confirmation. What should I do?

When you make a purchase from BRL Electronics, an order confirmation is sent to the email address you provided when placing the order.

Have you not received an order confirmation?
Start by logging in to My Account. There you can find your previous orders and check whether your purchase has been registered.

If the order appears under My Account, it has gone through. Also check your junk or spam folder, as order confirmations can sometimes end up there.

Can you not find your order?
If your order does not appear under My Account, but the payment has been completed or money has been debited from your account, please contact our customer service team.

This may, for example, be because an incorrect email address was entered when placing the order. We will help you investigate what has happened and check whether your order has been registered.

Please note: Do not place a new order before checking whether the first one went through, to avoid the risk of duplicate orders.