I have only received part of my order. Where is the rest?

Sometimes an order is sent in several parcels. Each parcel is handled separately by the carrier, which means they are not always delivered at the same time. There may therefore be a day or so between deliveries.

If your order has been sent in several parcels, you will normally receive separate tracking numbers and notifications for each parcel. You can also find shipment information under My Account on our website, where you can check whether more parcels are on their way.

If you are missing items and cannot see that more parcels are on their way, contact our customer service team so we can help you investigate what has happened.

We also recommend downloading the carrier’s app to track your parcels.