I have sent my product for warranty service. What happens next?

Once we have received your product, it will be forwarded to an authorised service workshop for inspection if necessary.

The service workshop will troubleshoot the product and assess whether the fault is covered by the warranty and whether the product can be repaired or needs to be replaced.

If the fault is not covered by the warranty, charges for inspection, shipping and handling may apply. The same may apply if valid proof of purchase is missing.

A service case can take up to 4 weeks from the time you send in the product. However, processing times may vary depending on the product, type of fault and service workshop.

If you have questions about your ongoing service case, please contact our customer service team.