What should I do if my parcel has not arrived?

If your order has been dispatched but has not yet arrived, we recommend starting by checking the shipment’s tracking information.

You can find the tracking information in your dispatch confirmation or under My Account on our website.

Bear in mind that the carrier’s estimated delivery date may change and that tracking information can sometimes take a while to update.

If the parcel has not been delivered within the expected time, or if the tracking says it has been delivered even though you have not received it, contact our customer service team.

We will help you investigate what has happened and, if necessary, take the case further with the carrier.