Why has my order not been dispatched yet?

We work to process and dispatch all orders as quickly as possible. If your order has not yet been dispatched, there may be several reasons, such as a high volume of orders, an item being temporarily out of stock or a delivery we are waiting for from our supplier.

You can find the estimated delivery time for your order in your order confirmation. You can also check your order status under My Account on our website.

If you have selected Express Order, your order is prioritised for picking and packing, provided the items are available.

If the expected delivery time has passed and your order has still not been dispatched, please contact our customer service team so we can help you investigate the reason.