Why is my parcel tracking not updating?

When your order leaves our warehouse, you receive a dispatch confirmation with tracking information.

It can sometimes take a while for the carrier to register the parcel in its system. This means the tracking may initially show limited information even though the shipment has been dispatched.

Tracking information is not always updated at every stage of transit either. Your parcel may therefore still be on its way even if the status has not changed for a while.

If the tracking has not updated for several working days, or if the expected delivery time has passed, please contact our customer service team so we can help you look into the delivery.

We recommend downloading the carrier’s app (PostNord / Bring) and registering your mobile number and parcel tracking number.